Complaints

Complaints Handling Procedure

We are committed to providing a high-quality professional service. If at any time You are not satisfied with Our work or the way it has been carried out, please raise the matter in the first instance with Piotr Kubalka – the Company Director at the address of our Head Office (1^st Floor Ealing Cross, 85 Uxbridge Road, London W5 5^TH)

We will:

• Acknowledge receipt of Your complaint within five (5) business days;
• Investigate the matter fully and provide a written response within twenty-eight (28) days where possible;
• Keep You informed if the investigation requires more time and provide an estimated timeframe for completion.

If, after receiving Our final response, You are not satisfied, You may escalate Your complaint to Our regulatory body, the Association of Chartered Certified Accountants (ACCA), who can be contacted as follows:

Association of Chartered Certified Accountants (ACCA)
Professional Conduct Department
The Adelphi, 1–11 John Adam Street, London WC2N 6AU
Telephone: +44 (0)20 7059 5000
Website: www.accaglobal.com/complaints